Refund & Returns Policy
Business Name: Probashi Fashion
Contact Number: 01608378681
At Probashi Fashion, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.
1. Return Eligibility
We accept returns only under the following conditions:
- The product is damaged or defective.
- The wrong item was delivered.
- The product has a manufacturing defect.
To be eligible for a return:
- The item must be unused, unwashed, and in original condition.
- Original packaging and tags must be intact.
- Return request must be made within 3 days of receiving the product.
2. Non-Returnable Items
We do not accept returns in the following cases:
- Change of mind after delivery.
- Size issues (if correct size was delivered as ordered).
- Slight color variation due to lighting or screen resolution.
- Used, washed, or damaged items by customers.
3. Return Process
To request a return:
- Contact us at 01608378681 within 3 days of receiving the product.
- Provide your order details and clear photos of the issue.
- After verification, we will provide return instructions.
4. Refund Policy
- Refunds are processed only after we receive and inspect the returned product.
- Refunds will be sent via the original payment method (bKash/Nagad/Bank Transfer).
- In case of Cash on Delivery (COD), refund will be sent through mobile banking.
- Refund processing time may take 3–7 working days after approval.
5. Exchange Policy
We offer exchanges only for:
- Damaged products
- Wrong items delivered
Exchange requests must follow the same return conditions mentioned above.
6. Delivery Charges
- If the mistake is from Probashi Fashion, we will cover return delivery charges.
- If the return is due to customer preference (if approved), delivery charges must be paid by the customer.
7. Contact Us
For return or refund requests, please contact:
📞 01608378681